Refund policy
RETURN & REFUND POLICY
Effective Date: January 1, 2026
At Slapshot Sweets, we are committed to providing fresh, high-quality candy and treats. Due to the perishable nature of our products, all sales are subject to the following Return & Refund Policy.
By placing an order with Slapshot Sweets, you acknowledge that you have read, understood, and agree to this Return & Refund Policy and our Terms of Service.
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ALL SALES ARE FINAL
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Due to food safety regulations and the perishable nature of our products, ALL SALES ARE FINAL.
We do not accept returns or exchanges on edible products.
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TEMPERATURE-SENSITIVE PRODUCTS
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Many of our products are temperature-sensitive and may soften or melt during shipping, particularly during warmer months.
By placing an order, you acknowledge that you are purchasing temperature-sensitive products and assume all risk associated with ordering these products during warm weather or to destinations experiencing elevated temperatures.
Ice packs are available for purchase during checkout to help reduce the risk of melting. However, purchasing an ice pack does not guarantee products will remain unmelted during transit.
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NON-REFUNDABLE ITEMS
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The following are not eligible for returns, refunds, exchanges, store credit, or chargebacks:
• Melted or softened candy
• Heat-related product changes
• Products left outside after delivery
• Shipping delays caused by USPS or any other shipping carrier
• Orders with incorrect or incomplete shipping information provided by the customer
• Products purchased during clearance or final sale promotions
• Customer preference, including taste, texture, color, appearance, or flavor
• Product substitutions made in accordance with our Terms of Service
• Products that have been partially or fully consumed
• Requests submitted more than 48 hours after delivery
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MELTED CANDY
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By placing an order, you acknowledge and agree that:
• Candy may soften or melt during shipping.
• Melted candy does not necessarily indicate the product is damaged or unsafe.
• Melted or softened candy is NOT considered damaged merchandise.
• Melted candy is NOT eligible for refunds, replacements, exchanges, shipping claims, store credit, or chargebacks.
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DAMAGED OR INCORRECT ORDERS
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If you receive an incorrect order or products that were damaged for reasons unrelated to heat or melting, you must contact us within 48 hours of the documented delivery date.
To allow us to investigate your claim, please provide:
• Your order number
• A description of the issue
• Clear photographs of the outside shipping box
• Clear photographs of the shipping label
• Clear photographs of all products received
• Photographs of any damaged items
Failure to provide the requested information may result in your claim being denied.
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CLAIM REVIEW
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Every claim is reviewed individually.
If your claim is approved, Slapshot Sweets may, at its sole discretion:
• Replace the affected item(s)
• Issue store credit
• Issue a partial refund
• Issue a full refund
The resolution provided will depend on the specific circumstances of the claim.
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ORDER CANCELLATIONS
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Orders may only be canceled before fulfillment begins.
Once an order has entered processing, been packed, or has been shipped, cancellation requests cannot be guaranteed.
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LOST, STOLEN, OR DELIVERED PACKAGES
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Once a package has been accepted by the shipping carrier, responsibility for delivery transfers to the carrier.
Slapshot Sweets is not responsible for:
• Packages marked as delivered but not received
• Stolen packages
• Delays caused by the shipping carrier
• Weather-related delivery delays
• Carrier misdelivery
• Delivery attempts that require customer action
Customers are responsible for contacting the shipping carrier to initiate any available claims or locate their package.
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CHARGEBACK POLICY
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By placing an order, you agree that you will not initiate a chargeback based solely on:
• Melted candy
• Weather-related product changes
• Shipping carrier delays
• Product substitutions made in accordance with our Terms of Service
• Customer preference
• Failure to review our policies before placing an order
Slapshot Sweets reserves the right to dispute fraudulent or unwarranted chargebacks using order records, shipment tracking information, checkout acknowledgments, and our published policies.
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CONTACT US
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If you have questions regarding this Return & Refund Policy or need assistance with your order, please contact us using the contact information available on our website.
Website:
https://slapshotsweets.shop